As Chantique Med Spa continues to grow, appointment times are reserved intentionally so each client receives a personalized, unhurried experience.

A minimum of 48 hours’ notice is required for all cancellations, changes, or rescheduling requests.

Appointments canceled, changed, rescheduled, or missed with less than 48 hours’ notice will be subject to a cancellation/no-show fee of 50% of the scheduled service total or $250, whichever is greater.

For this reason, all clients are required to have a valid card on file in order to book and maintain appointments.

I understand that life happens, and I have always tried to be as flexible and understanding as possible. However, last-minute cancellations and changes within 48 hours make it very difficult to fill the appointment time. As a solo provider who works by appointment only, I find that this directly impacts my schedule, income, appointment availability, and the clients waiting for care.

Clients are responsible for managing their own appointments through the booking system. Appointment reminders are sent upon time of booking and via email 5 days in advance and again 3 days in advance, with email + text, to allow adequate time to plan, cancel, or reschedule as needed. Texting, calling, or leaving a voicemail after the 48-hour window does not waive the cancellation policy.

Genuine emergencies will always be considered on a case-by-case basis.

Payment Policy

To keep treatment pricing as consistent as possible, a 3% credit card offset fee is applied to credit card payments. There is no fee for debit cards, Zelle, Venmo, Cash App, cash, or other non-credit-card payment methods.

Thank you for respecting my time, other clients' time, and the care that goes into every appointment at Chantique Med Spa.